Starting with CrescentLink 5.0.0, a GEOGRAPH account is required to sign in to CrescentLink Desktop. If you have not done so already, you will need to set up an administrator account for your organization and then use that account to complete the steps below. For additional information, please see our articles:
1. Once a user account has been set up by an administrator in the Admin App, an invitation email will be sent inviting them to sign up for a new GEOGRAPH account. If they do not receive the email within an hour after requesting an account, please check the email spam folder and/or let us know right away. The email should look similar to the one below.
2. Once the user has clicked on “Create My User Account”, they’ll be directed to the screen below. Fill in their information, including a password. Please note that the password must contain 10 characters including a lowercase letter, an uppercase letter, and a special character. After accepting the terms and conditions, they will click “Sign up”.
3. After step 3, the user will be prompted to verify their email by clicking on the button “Confirm Email Address”.
4. After their email is confirmed, they will be able to sign in and complete their Personal and Contact information.
5. Once the user has completed this step, you may assign the appropriate license to the new accounts. It's important that this step is completed prior to the installation of the new version of CrescentLink in order to prevent any lapses in CrescentLink availability.
6. Now you may download and install CrescentLink on each user’s machine. If you already have an older version of CrescentLink installed, you will have to install CrescentLink 5.x.x to use the new user account to get a valid license. If CrescentLink is prompting for an Activation ID, this is a clear indicator that CrescentLink 5.x.x is not yet installed. You can verify the version of CrescentLink by looking in the CrescentLink About form from the CrescentLink toolbar menu or from the Add/Remove Programs list in Windows.
7. Each user can now open an instance of ArcMap and may be prompted to sign in using the username/email and password that they set up in Step 3.
8. If the user was not prompted to sign in automatically, they may manually sign in and out by selecting the CrescentLink dropdown and choosing the appropriate option.
Note: If the CrescentLink Toolbar is not present, complete Steps 9 & 10 first
9. Next, ensure the CrescentLink Version 5.0 extension has been activated:
From the main menu items along the top of your ArcMap window, select Customize -> Extensions -> and ensure there is a check next to CrescentLink v5.0
10. Also, make sure the CrescentLink Toolbars have been activated:
From the main menu items along the top of your ArcMap window, select Customize ->Toolbars -> and ensure there is a check next to CrescentLink v5.x.x and CrescentLink v5.x.x Work Order
11. On the CrescentLink Toolbar, select the CrescentLink dropdown and choose About CrescentLink. From here, you can view your licensing information and details about the current software version.
12. Your new CrescentLink credentials can be used to sign in to any machine with CrescentLink and ArcMap installed. Please note the following:
- A user may only be signed in to one machine at a time. This means you must sign out from one machine in order to sign in to another, such as if you moved from a laptop to a desktop.
- Sign In Credentials will be saved to a machine for a set time period, so you will not need to sign in each time you start ArcMap.
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